Damaged Products

We take great care to ensure that our products are of the highest quality. In the unlikely event that you receive a damaged product, we offer a return and refund option.

Conditions for Return

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additionally, we require proof of the damage, which can be provided in the form of an opening video of the package.

Process for Return

1. Contact Us: Please contact our customer support team within 2 days of receiving your damaged item to initiate the return process.
2. Provide Evidence: Along with your return request, please provide a video showing the unboxing of the package, clearly demonstrating the damage to the product.
3. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Refund: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.

Contact Us

If you have any questions about our return and refund policy, please contact us at wiseparadiseinfo@gmail.com